Refund policy

Return and Refund Policy

Last Updated: October 7, 2026

Thank you for shopping with Shabebe. We want you to feel confident about your purchase. This policy explains how order cancellations, returns, and refunds work for purchases made directly through shabebellc.com.

1. Order Cancellations

You can request to cancel your order through your customer account within 1 hour of placing your order, provided the items have not shipped and are eligible for cancellation.

Simply sign in to your account, open your order, and select the option to request cancellation.

Please note that submitting a request does not automatically cancel your order. We will review your request and confirm whether cancellation is possible.

If you cannot submit a request online, please contact us at [email protected] as soon as possible.

2. 30-Day Free Returns

We accept eligible returns requested within 30 calendar days of delivery.

To qualify for a standard return, items must be:

• Unused and unopened

• In their original packaging

• In resalable condition

Approved returns include free standard return shipping, and we do not charge restocking fees.

Because our products include liquid landscaping adhesives, opened, mixed, diluted, sprayed, applied, or partially used products are generally not eligible for standard change-of-mind returns.

Returns may also be declined if items have been damaged through improper handling or storage, are missing substantial components, or do not meet the conditions above.

These restrictions do not apply to eligible claims involving damaged, defective, leaking, or incorrect products.

3. Damages and Issues

Please inspect your order upon delivery. If an item arrives damaged, defective, leaking, or different from what you ordered, contact us within 30 calendar days of delivery.

To help us resolve the issue, please provide your order number, a brief description of the problem, and photos or videos when possible.

Depending on the circumstances, we may offer:

• A replacement

• A partial refund

• A full refund

In many cases, you may not need to return the affected product. If a return is required, we will provide instructions and cover the standard return shipping cost.

4. How to Start a Return

To request a return, refund, or replacement, email [email protected] with your order number and the reason for your request.

We typically review requests within 1–3 business days.

If your return is approved, we will provide instructions, an authorized return address, and a prepaid shipping label when applicable.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Expedited or independently arranged return shipping costs are not covered unless approved by Shabebe in advance.

5. Refunds

Once we receive and inspect an eligible return, we will confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method. For approved claims that do not require a physical return, refunds may be issued after our review.

Please allow approximately 5–10 business days for your bank or credit card provider to process the refund after it has been issued. Processing times may vary.

Original shipping charges, if any, are generally non-refundable unless the return results from a defective or damaged product, an incorrect item, or an error on our part.

Refunds may be reduced or denied if returned items do not meet the eligibility requirements described in this policy.

6. Lost or Undelivered Packages

If your order is lost in transit or tracking shows an unexpected delivery issue, please contact us as soon as possible.

We will help review the situation with the carrier and may arrange a replacement or refund where appropriate.

For delivery-related procedures and reporting guidance, please refer to our Shipping Policy.

For any questions about returns, refunds, or cancellations, contact us at [email protected].

This policy applies to orders placed directly on shabebellc.com. Purchases made through Amazon or other third-party retailers are subject to the applicable retailer's return and refund procedures. Nothing in this policy limits rights available under applicable law.