Refund policy

Return and Refund Policy

Last Updated: [November 25, 2025]

Thank you for shopping at Shabebellc. We are committed to providing you with high-quality products and an excellent shopping experience. Please read our refund policy carefully to understand your rights in the event you need to request a refund.

1. Our No-Return Policy (Important Notice)

Shabebellc operates a strict No-Return Policy.

Any request for reimbursement will be processed through a Partial Refund or Full Refund as determined by the terms of this policy, without the requirement for you to return the item(s).

2. Eligibility for Refund (Damage, Defect, or Error)

Your order is eligible for a refund only under the following circumstances:

A. Damaged or Defective Items

If your item(s) arrived damaged during shipping or exhibit a manufacturing defect, you must contact us within 30 calendar days of delivery.

B. Wrong Item or Order Discrepancy

If you received an item that is incorrect in model, size, or color compared to what you ordered, please contact us within 30 calendar days of delivery.

C. Item Not Delivered

If your package is lost in transit or tracking information indicates it is lost, please contact us within 15 days after the estimated delivery date.

3. How to Initiate a Refund

To start the refund process, you must send an email within the specified timeframes to: [email protected]

In your email, please provide the following information:

• Order Number
• Reason for the Refund Request (e.g., Damaged Item, Wrong Item Shipped)
• Detailed Description of the issue
• Clear Photo or Video Evidence (required) to substantiate the damage or defect.

4. Review and Processing

We will notify you by email once we have received and reviewed your request, typically within 3-5 business days.

Refund Approval: If your request is approved, we will determine the refund amount (Full Refund or Partial Refund). The refund will be processed and credited back to your original method of payment.

Partial Refunds: For minor defects or slight damage, we may offer a Partial Refund to compensate for the loss instead of a full reimbursement.

5. Refund Processing Time

Once the refund is issued, the time it takes for the funds to reflect in your account depends on your payment provider and bank:

• Credit or Debit Cards: Typically takes 5–10 business days.
• Other Payment Methods (e.g., PayPal): May take less time.

If you have not received your approved refund after a reasonable period, please contact your bank or credit card company first.

6. Non-Refundable Situations

We cannot process a refund under the following circumstances:

• Requests made outside of the specified application deadlines.
• Items damaged or worn due to customer misuse or mishandling.
• Refunds requested due to personal preference or change of mind.
• Package loss due to the customer incorrectly inputting the shipping address.

Questions and Contact

If you have any questions concerning this refund policy, please contact our support team at:

Email: [email protected]