Refund policy
Return and Refund Policy
Last Updated: September 6, 2026
Thank you for shopping with Shabebe. We want you to feel confident ordering from us. Eligible products may be returned within 30 calendar days of delivery, subject to the conditions below.
1. 30-Day Free Returns
We accept eligible returns requested within 30 calendar days of delivery.
To qualify for a standard return, the item must be:
- Unused
- Unopened
- In its original packaging
- In resalable condition
Approved standard returns are eligible for free return shipping.
We do not charge a restocking fee.
To start a return, please contact us at: [email protected]
Please include your order number and the reason for your return.
If your return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label and authorized return address.
Please do not send products back without contacting us first.
2. Free Return Shipping
For approved eligible returns within the 30-day return window, Shabebe will cover the cost of standard return shipping.
Customers must use the return instructions or prepaid shipping label provided by Shabebe.
We are not responsible for return shipping costs incurred when a customer ships an item back without prior authorization.
Expedited shipping, upgraded shipping services, or other shipping methods selected independently by the customer are not covered unless approved in advance by Shabebe.
3. Damaged, Defective, Leaking, or Incorrect Items
If your item arrives damaged, defective, leaking, or different from what you ordered, please contact us within 30 calendar days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos or video showing the damage, defect, leak, or incorrect item
Depending on the circumstances, we may provide:
- A replacement
- A partial refund
- A full refund
In many cases, we may not require the damaged, defective, or leaking item to be returned.
If a physical return is required, Shabebe will provide return instructions and cover the standard return shipping cost.
4. Opened or Used Products
Because our products include liquid landscaping adhesives and related application products, opened or used items are generally not eligible for standard change-of-mind returns.
This includes products that have been:
- Opened
- Mixed
- Diluted
- Applied
- Sprayed
- Partially used
- Altered from their original condition
However, if the product is believed to be defective, damaged, leaking, or incorrect, please contact us. We will review the issue under our damaged or defective product policy.
5. Non-Returnable Situations
We may decline a standard return or refund request in the following situations:
- The request is submitted more than 30 calendar days after delivery
- The product has been opened or used for reasons unrelated to a product defect
- The product has been mixed, diluted, applied, sprayed, or altered
- The item was damaged through misuse, improper storage, or improper handling after delivery
- The customer sends the item back without prior authorization
- The returned product does not match the item originally purchased
- The returned package is missing substantial parts of the original product or kit
This section does not limit any rights that may apply to damaged, defective, leaking, or incorrectly shipped products.
6. Lost or Undelivered Packages
If your package appears to be lost in transit or tracking information shows an unusual delivery issue, please contact us as soon as possible.
We may ask you to:
- Verify your shipping address
- Check around your property or delivery location
- Contact the carrier
- Allow a short period for delayed carrier scans to update
If the carrier confirms that the package was lost in transit, we may provide a replacement or refund as appropriate.
If an order was shipped to an incorrect address entered by the customer, eligibility for a replacement or refund will be reviewed on a case-by-case basis.
7. Return Inspection
For standard returns, returned items may be inspected after they arrive at the authorized return location.
The returned product must meet the eligibility requirements described in this policy.
If the returned item is used, opened, altered, damaged after delivery, or otherwise does not meet the return conditions, the refund may be reduced or denied.
We will notify you if there is an issue with your returned item.
8. Refunds
Once an eligible return is received and approved, we will issue the refund to your original payment method.
For damaged, defective, leaking, or incorrect items that do not need to be physically returned, the refund may be issued once the claim has been reviewed and approved.
After we issue a refund, your bank or payment provider may take additional time to process the funds.
Typical processing times are:
- Credit or debit cards: approximately 5–10 business days
- Other payment methods: processing times may vary by provider
If you have not received your refund after the expected processing period, please contact your bank or payment provider first.
9. Original Shipping Charges
For eligible standard returns, the cost of approved return shipping is covered by Shabebe.
Original outbound shipping charges, if any, are generally non-refundable unless:
- The product arrived damaged
- The product was defective
- The wrong item was shipped
- The order issue was caused by an error on our part
Any exception will be reviewed based on the circumstances of the order.
10. Partial Refunds
In some situations, we may offer a partial refund instead of requiring a physical return.
This may apply when:
- The issue is minor
- Only part of an order is affected
- A kit contains one damaged or missing component
- A return would be impractical
- Another customer-service resolution is more appropriate
Any partial refund will be communicated to you before it is processed.
11. Replacements
For damaged, defective, leaking, lost, or incorrectly shipped products, we may offer a replacement where appropriate.
Replacement eligibility depends on product availability and the circumstances of the order.
We may request additional information, photographs, video, or carrier documentation before approving a replacement.
12. How to Start a Return or Refund Request
To request a return, refund, or replacement, email: [email protected]
Please include:
- Your order number
- The item involved
- The reason for the request
- Photos or video if the product is damaged, defective, leaking, or incorrect
We typically review customer-service requests within 1–3 business days.
If a return is approved, we will send you the next steps.
Do not ship products back until you receive return authorization from Shabebe.
13. Return Address
Approved returns must be sent only to the return address provided by Shabebe after your return request has been authorized.
Please do not send returns to any address shown on the product packaging, shipping label, website footer, or other company materials unless specifically instructed by our customer support team.
Unauthorized returns may not be accepted or processed.
14. Questions
If you have any questions about this Return and Refund Policy, please contact us:
Email: [email protected]