FAQs – Your Questions Answered

Orders are processed and dispatched within 1–3 business days after order confirmation, excluding weekends and U.S. holidays.

You can request cancellation through your customer account within 1 hour of placing your order, provided it hasn't shipped and is eligible for cancellation. Requests are subject to confirmation. For order changes, please contact [email protected] as soon as possible.

Yes! Orders of $30 or more qualify for free standard shipping, while orders under $30 have a flat $5 shipping fee. The threshold is based on your order subtotal after discounts and before taxes.

Standard shipping typically takes 1–7 business days after your order ships. Delivery times may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Once your order ships, we'll email you a tracking number and a link to follow your delivery. Tracking updates may take up to 48 hours to appear.

No. We ship to the 48 contiguous U.S. states and Washington, D.C. We don't ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, P.O. Boxes, or international destinations.

If you're outside our shipping area, you can check Amazon for available Shabebe products and delivery options.

We offer 30-day free returns on eligible orders, with no restocking fees. To request a return or refund, contact [email protected] within 30 calendar days of delivery.

For eligibility requirements and full details, see our Return and Refund Policy.

Yes. We offer bulk pricing for landscapers, contractors, and professional buyers.

If you’re interested in larger orders, please submit a request through our Partner Inquiry Form, and our team will get back to you with more details.

Yes. We work with retailers, garden centers, and distribution partners interested in carrying Shabebe products.

If you’d like to become a partner, please submit your information through our Partner Inquiry Form and our team will follow up.

No account is required to place an order. However, creating an account allows you to track orders, save your information for faster checkout, and earn rewards points.

With Shabebe Rewards, you can earn points for purchases and eligible activities, then redeem them for discounts on future orders. See our Rewards Program for details.